Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard orders ship within 3–5 business days. Delivery typically takes 7–14 business days.
Do you offer free shipping?
Yes! Free standard shipping on all orders over $199 within the continental United States.
Do you ship internationally?
We ship within the United States and Canada. Contact us for international inquiries.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all items in original, uninstalled condition in original packaging.
How do I initiate a return?
Email [email protected] with your order number. We'll send a prepaid return label within 1 business day.
What if my item arrives damaged?
Photograph the damage and contact us within 48 hours. We'll arrange a replacement or full refund promptly.
Products & Customization
Can I customize a fixture?
Many fixtures are available in custom finishes, sizes and shade options. Contact us to discuss your needs.
Are your products UL/ETL listed?
Yes, all fixtures meet US electrical safety standards.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, PayPal and Apple Pay.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement.
How do I track my order?
You'll receive a tracking number via email once your order ships.
Contact Us
Email: [email protected]
Hours: Monday–Friday, 9AM–6PM EST; Saturday, 10AM–4PM EST